Updated: March 2018
We are sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us.
In general, we utilize both non-personal and personally identifiable information that you provide to us or that we collect in the normal course of business (to communicate with you about our service and product offerings) and deliver those offerings in an efficient manner. For these purposes, Ascent employees, authorised contractors and third-party agents will have access to some or all of this non-personal and personally identifiable information. We will always endeavour to protect this information, hold it in confidence, and ensure it is secure.
Unless specifically stated otherwise, the information you provide or that is associated with you is never shared with anyone other than Ascent employees, authorised contractors and agents. Ascent never trades or sells its personal information except as provided in this policy.
Information We Collect
Information you voluntarily provide to us
Information we collect automatically
Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
To promote use of our services to you
For example, you have been signed up to use Optio and we have enhanced coverages or a new product, we may send you an email inviting you to have a look. We may also send you information more generally about our products and services. You can stop receiving our promotional emails at any time by following the unsubscribe instructions included in the emails we send.
To send you informational and promotional content and event invitations in accordance with your marketing preferences
We may send you information about our products and services. We may also invite you to marketing events. You can stop receiving our promotional communications at any time by following the unsubscribe instructions included in the materials that we send.
To send you System Alert messages
To communicate account information and provide customer support
This may include developing tools and algorithms that help us prevent violations.
To protect the rights and safety of users and third parties, as well as our own
To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms
To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements
To prosecute and defend a court, arbitration, or similar legal proceeding
To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements
To provide, support, and improve the service we offer
This includes internal record keeping and our use of the data internally to assist bug fixes and testing.
To provide suggestions to you
This includes adding features that uses data to suggest other products or services that you may be interested in or that may be relevant to you.
To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition
Third Party Websites
Security & Compliance
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, administrative and managerial procedures.
Optio currently uses at least TLS v1.2 (a strong protocol) encryption on all web pages. This is designed to protect the confidentiality of your personal information as it is transmitted to us over the Internet.
We do not capture or store credit card information.
Optio accounts require a username and password to log in. You must keep your password secure, and never disclose it to a third party. As it is so sensitive, they are encrypted. As we cannot see them, we cannot resend forgotten passwords and users can only reset them.
If a security breach causes an unauthorized intrusion into our system that materially affects you, then Ascent will notify you as soon as possible and later report the action we took in response.
Ascent may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. For example, we may choose to use a third-party application service to manage our documents and emails, including personally identifiable information, with such a service provider.
We endeavour to ensure that these third-party providers are protecting your information, but we are not ultimately responsible for their practices.
Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.
Our offices are based in the UK and cloud servers are hosted in the EU.
Ascent Underwriting LLP
Attn. Data Protection Officer
10-12 Eastcheap, London, EC3M 1AJ, United Kingdom
We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
We reserve the right to modify this privacy statement at any time, so please review it frequently.